Verizon Plan and Discount Issues

[#1]

ha ha no not mistaken. It may be $10 plus add in the $30-$40 line access fee. it is over the alloted amount for a discount.

I have been a verizon customer long before they were verizon. Bell Atlantic, NYNEX, Mobile (Now called Verizon Wireless)

Also as the former communications officer in State Government  I am well aware if the thresholds in obtaining an employee duscount. When it first was initiated the total cost had to be $39.99 or more total service cost on the primary line.

The original poster did receive her discount so Verizon and I must know what we are talking about?

I see your gif image as to the costs on your invoice however I don't need to show my invoice to prove my service carrier. I use more than one provider. Verizon Wireless for my wife and I and T-Mobile for a back up line.

Good Luck

[androiduser123]

No where did the OP say it was completed. In fact, the OP states that they were told that the plan doesn't qualify. Just because they have received the discount on the account doesn't mean the plan they have qualifies. I know many people, that before share everything, had the Nationwide talk and text unlimited, which for 1 line was $89.99. The discount never applied to that plan.

They don't qualify because they have the 700 minute plan. I've been with Verizon a long time as well, showing you my bill was to show you that the discount does not apply to my whole bill. That's the only thing I was trying to show you. My base cost is $60 for my plan plus $40 for each smartphone. According to your logic, my 20% should come off $180, making the discount $36, but as you can see, the 20% only comes off $60, making the discount $12.

Since the 700 minute share everything plan came out, it has not been able to receive the employee discount. Call customer service, and find out for yourself, instead of giving wrong information.

[#3]

I am attaching my bill summary. As you can see my discount is on BOTH Enjoy.

[#4]

Whoa hold on, I did not ever say it applied to every line on your account. I said the primary line. I get the 19% on service and data as UI showed in the JPEG I posted above.

Lets not speak for me.

In the other thread the poster did in deed get her discount on her one and only line. Verizon told her she was eligible and she was text-ed she was eligible. She just had to wait for it to apply.

[Cloudlv9]

"The discount is given on total cost of service, or in some cases as my discount on costs of services and data included." Elector Post 11/22/13 11:08 am Thread - Verizon Plan and Discount Issues

LOL....

[androiduser123]

OP"When I received my first bill, I was charged the normal plan rate (without the discount included). I went into the store and told them what happened and they changed my amount due to $50.20 and said that they could see the discount on my account and was not sure why the full amount was still showing on my bills. I then received my second bill, and the same thing happened. The same thing then happened again with my third bill. They told me in the store when I went in this second time that everything had been sorted and this shouldn't happen again. This time I called in to speak with someone in Customer Service since it was the third time this had happened and I had already been assured there wouldn't be a problem again. When I called in this time (the third time), I was told that my plan never qualified for the discount."

She waited the 2-3 bill cycles. Still no discount. The underlined portion is the correct part. She waited her time, no discount. Unfortunately she dealt with reps who didn't know what they were talking about. Her 700 Share everything plan does not qualify for the discount plain and simple.

[#7]

I laughing since I showed my invoice. I could include more

LOL right back at you.

[Cloudlv9]

? I just quoted you saying it applies to the total cost of Service, which is incorrect. You are just contradicting yourself. And yeah that is funny lol

[#9]

You will see that in the long run she was not given the discount. She did as she wrote in the below thread get it removed two out of three billing invoices.

I stand corrected.

  Re: Fraud, Lies, Deceit!!!! Whatever happened to customer service

    

    DebraLawrence    Nov 21, 2013 3:54 PM   (in response to Elector)      

Thank you! I was told that it would be effective immediately and there was never any mention of a three month wait. After they told me everything was in place, I received the confirmation text while still sitting in the store. Before I picked out the plan, I asked up front if the discount would apply to it. He told me that it would apply to any plan that I choose. This is how I based my decision. I had no reason to believe otherwise, especially after he told me everything went through fine and I got the confirmation text. I do not believe that it was his intention to do this, but this is simple information that he should have known. If he was unsure, he should have checked with someone else before providing it to me. That is where all of this began. The fact that I was provided this same information for three months straight also is just more proof that a lot of these customer service reps are not well trained. All three of my bills came to me in full balance without the discount. When I went into the store, they had no idea why (so they said), then they called and the bill was modified to include the discount and I paid the discounted amount. The second time is this happened, the man at the store made a phone call and told me that everything was taken care of, it was a glitch in the system and it should not happen again. The third time it happened (with my current bill), I called into Customer Service again myself without going into the store. This is the first time I was told that the discount did not apply to the plan I currently have. I do not have any additional lines, I only signed up with service for one. I am amazed that it took three months for someone to provide me with this information, which everyone on this thread has agreed to be correct. It seems that the reps and even the in store employees have not been trained well. It is a shame that customers will have to suffer because of this.

[#10]

It is on my total cost of service on my primary line. Service and data please see the jpg from my other post.

Elector