Verizon has been poor in addressing an incident they created. They are charging me for a phone which I did not receive. I provided them a mailing address and they inputted an incorrect address and are refusing to refund me my money and respond to me. I have written their Correspondence Team and have yet to receive a call or written reply after three letters. In speaking with their customer service via phone, they are unable to approve a refund since they say it is out of their power. Their lack of communication in this matter shows their poor customer service and lack of taking responsibility for their own mistakes by charging customers for phones they mailed erroneously while holding the customer responsible. Perhaps someone could point me in a direction where I would be able to actually speak with someone who could solve my issue?
Did you bill it to the account?
If so, follow these steps:
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
You should try calling customer service. Ask for the freud department.