As a 21 years customer, I always happy with Verizon. But recently I'm having a lot of problem with connection and to get a live person to talk over the phone. I'm receiving wrong information from reps through Chat, That's not acceptable. The service got horrible. I changed my plan to unlimited data based on what ever rep said through the chat that my bill just will be increased just $10, and I confirmed with her a couple times. But after switching to unlimited data I noticed each line got increased from $20 to $55. I'm really upset and mad, I want to change my plan back to the previous plan and of coarse no live agent exist these days to talk over the phone. I'm thinking to change it to a different company since Verizon got horrible unfortunately.
Your loyalty for all these twenty one years means the world to us. One of our main goals is to provide you with reliable service and a stellar experience. Having the correct plan for your needs makes a world of difference and we would like to review your options a little closer. Please check the Private Note we will be sending you, so we can further assist you.
But what about the rest of the bill? $20 to $55 only tells one story. Unlimited plans add the talk/text/data/line charge into that $55. Add your plan cost and see what actually changed for the overall costs.