The problem is I turned in my phones at the 50 day mark and mine was
declined because I didn't turn it in before 45 days. Where is that in the
FAQs? Or the terms and conditions for that matter? Hint: it's not.
Yep, I definitely did. Plus, every time I spoke to someone they also made sure to tell me. I have all my chat sheets printed out, because the number the provided kept disconnecting saying it was a nonworking number. My biggest thing was the having to submit the information in by 60 days, they're saying that I did not do so, when I did. I had a rep tell me to resubmit everything, even though I asked about the 60 day mark, the assured me I was okay.
ShauneG, we do appreciate your loyalty. I have sent you a private message so I can further assist.
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have the same problem. Promptly filled out the Switch to Verizon form and submitted it (the day after I bought the phone). Waited patiently, never heard a word from Verizon. Finally called and was told that the "last bill" I sent wasn't really the "last bill (with 0 balance from ATT on it). Submitted that bill. Again, never heard back from VZ one way or the other. Finally called, and was told I had requested two rebates on two phones and they needed a separate submission for each. (That was not made clear on the submission form - and why the heck would the submission form allow entry of multiple phones if that isn't allowed????) So, I made separate submission. Then, I hear back from VZ that the 60 days has passed and it is too late to submit. However, the original submission was made WELL BEFORE the 60 day window elapsed. Literally spent two hours on the phone, getting transferred from one department to the next, none of whom were able to resolve the issue. Very very frustrated and disappointed in the difficultly on getting the rebate that induced me to switch to verizon in the first place. I certainly don't want to spend several more hours on the phone getting more runaround from friendly, but unhelpful, customer service reps. Any ideas on how I can get this resolve short of taking legal action??
At this point I have given up. I hate to be out on my money, but I don't know what else to even do.
Folks - I'm experiencing the same issues with the Switch Program. I switched 4 phones from Sprint to Verizon back in January, submitted my final bill, along with the phone payoff receipt and still no payment as of 4/12. It was around 8 weeks after I made the switch, I called to follow up on my status, I was verbally told my gift cards were being processed and I should have them any day. I thought Cool!! What a slick program!! Then I received an email stating my submission was invalid due to not submitting the final Sprint Bill. Confused, I called the customer service number and I was told I needed to resubmit my latest Sprint bill and it would take another 15 days, so I did, the same final bill and receipt as I submitted initially. 15 days later, I call in the verify my status and I was informed my gift cards have been processed and I should have them with in 15 days. O.k, not a problem. Then I get the same email again, stating my claim cannot be filed due to not submitting the final bill. I took my Sprint bill. along with my receipt into my local Verizon store, to verify I was submitting the proper paperwork, which I was, so we decided to submit everything again together from the store. Once again, I get an email sating my request cannot be processed, this time because it's outside of the 60 day time period. You gotta be kidding me!! I went back into the Verizon store, explained my situation, along with showing them an email I received from Sprint, offering me a promotion to come back. The mgr, said he didn't want to lose me as a customer, so we decided we would try 1 more time and if it got kicked back he would give me credit on my account. Well, it got kicked back again, I went in and spoke with the mgr, he said he would credit my account. Guess what ... It's been more than a week and NO CREDIT on my account, no gift cards and $600 in the whole from Sprint. I switched from a perfectly good Sprint plan, to join the Verizon Family, and this is how I'm treated. I really need to question Verizon's Family values, as this isn't how I would treat my family members.
THIS IS TRULY A BUYER BEWARE MOMENT AND I'M ASKING YOU ALL TO HELP ME SPREAD THE WORD!
try to call 844-408-8470 and get reason why it was denied multiple times? hopefully it may help you to make that call
Jim, this is not the experience we want anyone to have. We will work to get this matter resolved. It sounds like you have been doing everything right, and we do not want to lose you over this. I just sent you a private message; this will allow me to take a look at your account. Just give us a little more time to investigate what happened.
RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
That number is no help. Spoke to the manager there and he is powerless. What next. I set up an email to aggregate all these complaints then will present case to media and others. Email: AnotherVZWScam@hotmail.com
I'm happy to report both my ones were finally approved. Never did get a reason why they were both initialy declined for not trading them in before 45 days when that's nowhere to be found.
Start a new topic or ask questions in the open forum.
