Traded-in a device for the credit they are offering.
Few weeks past, I receive an email saying the device received is different than device expected.
I knew something like this might happen and took a video shot of packing the phone in the box they had sent me.
What kind of process is this? Where can I reach out to correct this?
Phone sent in: Samsung Galaxy S20 FE 5G in Cloud White
Phone they claim they received: Samsung Galaxy S 5????
shalom125, we can help correct this trade-in promotion for you and ensure the correct trade-in value. We've sent you a private message to assist with this going forward. Thank you!
i'm having the same issue, I sent my Samsung note 10 plus to them and that said device was different than expected. How could that be? The IEMI matches!