I do have AT&T wireless (one of those family share) and much contented on the service; have been a long time customer. Took VZN wireless subscription as a test drive on how good VZN wireless service is and to get Fios as well in one billing statement.
Both AT&T and VZN are reliable in signal quality depending on where you are.
Have spoken with AT&T chat agents only; mixed reviews.
Have spoken with VZN chat and phone technical agents; both experiences are great.
But have yet to review the non-technical agents since I rarely call them; so the review is to follow after my recent request to the non-technical agent. If she did my request properly and submitted it or not.
The Reason(s) of VZN Wireless Subscription Cancellation:
So I hope Verizon puts their act together and have Fios availability to all areas instead of only on limited or selected areas.
Maybe it is one of those "Your Miles May Vary" thing. But all customer service representative I have spoken with are nice and polite; and does the account requested action per the conversation.
So at least for me, the following is the round up for Verizon customer service representatives' review and VZN wireless as a whole.
So in almost all VZN Wireless gets 10 smileys from me except VZN Fios that gets 1 sad face.