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Verizon and UPS lost my trade in

   I scheduled a trade in for my Apple XR to be delivered and got the label to send in. When I went to the UPS store, I had questions about the safety of my phone in transit. It was there I bought a slim wrap for it to be put in a box. When I realized it was the Monday of Thanksgiving week, I worried it wouldnt ship before the holiday. When the UPS guy heard my concern, he then talked to his boss and was able to confirm an overnight shipment to get there on Tuesday AM. It also involved shipping it in an express envelope, not a standard box. When he entered the address, everything lined up and it matched. I checked the shipping info the next day and saw it had been dropped off at the dock at 10 am THE NEXT DAY!!! Success right?!?! NOOOOOO Its been over 2 weeks and I have not received any notice that Verizon got it. Now I cant get a hold of anyone at Verizon, my phone is SOMEWHERE on their dock, and UPS claims they did their part by delivering it nothing more. I hate to think i got played, because I would have just traded it into Apple themselves. What do I do, can anyone at Verizon help me out?