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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon completely messed up my Verizon Credit Worthiness Score
Garden0fEden
Member

I've now spent over 8 hours of my billable time trying to fix Verizon's mistake.  Unannounced to me,  they conducted a routine  annual credit check and attempted an unauthroized soft pull on  my Experian credit (which I have frozen) then entered completely incorrect data that yielded a credit score of (wait for it)....100.  Rather than the 800s that I have.  I  have spend time on verizon customer service, on experian customery service,  sent a certified  letter to the address listed on Verizon's letter--which was just RETURNED as "Attempted - NotKnown".  Gone in loops and circles talking to finance and customer service and no one can provide a name,  a working number or an address.  About to hire a  lawyer and sue for damages (my time) as this is an issue COMPLETELY initiated by Verizon, caused by Verizon, and for which Verizon presents no viable reasonable alternative to even speak to a knowledgeable person. HORRENDOUS customer  service.

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Re: Verizon completely messed up my Verizon Credit Worthiness Score
vzw_customer_support
Customer Support

@Garden0fEden 

 

I'm alarmed to hear of the difficulty you have had as a result of this routine credit check! We are here to help and support you in any way we can. I have sent you a Private Note. Please reply to my message for additional assistance. 

 

-Michelle

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Re: Verizon completely messed up my Verizon Credit Worthiness Score
vzw_customer_support
Customer Support

We have sent you a private note, please reply to us on that platform. 

~Pam

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Re: Verizon completely messed up my Verizon Credit Worthiness Score
Garden0fEden
Member

I have asked for access to someone with the authority to actually make decisions about dealing with this issue-- legal; finance; etc.   Having spent so much of my billable time dealing with customer service,  I am loathe to throw good time after bad! If you can assure me that you will be  able to put me in touch with an individual  who has the agency to act, I am happy to "speak" with you via email,  phone or chat---but not for another run around.  Please provide assurance, a contact, and YOUR NAME.

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Re: Verizon completely messed up my Verizon Credit Worthiness Score
Garden0fEden
Member

Again: For a communication company, and customer support, the lack  of a way to REPLY to a private message (yes I finally found your message but there is no reply button) is unacceptable.

How can this company be so incompetent!

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Re: Verizon completely messed up my Verizon Credit Worthiness Score
vzw_customer_support
Customer Support

GardenOfEden, we can relate to how important it is that you have the support needed. We are here to assist. We ask that you please re join us in Private to address your concerns. 

-Arya

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