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Verizon device credit for transferring to Verizon
PConn820
Member

I was an ATT customer for more than 10 years and as their service degraded over time in my area, I needed to switch carriers.  Earlier this summer and I think it is still happening, I saw that Verizon had a promotion to switch to their service and receive a credit of $700 for each line/phone I sent in.  I checked to see that all 5 of my phones qualified and they all did and  they did not have any screen issues or significant damage.  I followed all of the instructions and even received the "trade-in" kits directly from Verizon so that there wouldn't be any issues with USPS.  Worrying that this might be too good to be true, I called Verizon customer service to verify that I was doing everything correctly and they said they put a note on my account saying that I should receive the credits.  Nearly two months later, I see that I have received maybe 2 credits for the "trade-in value" of the phone much less than the $700 advertised and promised by the numerous commercials still airing on TV for this promotiion.

Verizon - where are my credits ?  Where are my old phones?

Paul

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Re: Verizon device credit for transferring to Verizon
vzw_customer_support
Customer Support

PConn820 We definitely hope that you are having great success with our service, and we want to make sure you receive any promotions that you qualify for. I do know that there are several requirements, and we will review the all. I have sent you a Private Message on this forum. -Dolores

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