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Verizon is trying to charge me for a phone I returned to them?!?!
bnl138
Member

I recently upgraded my phone and returned the iPhone XS Max I had previously leased to the Verizon store to be shipped back to Verizon. This was within days of upgrading and I had even looked at the ups tracking and saw that the package was CONFIRMED DELIVERED BACK TO VERIZON. Today I just got a one time bill for $500 for a phone I don’t even have anymore!!! What is the deal with this and why have so many people experienced this exact same problem?! What am I supposed to do about this?! I am literally not going to pay for a phone I GAVE BACK to Verizon. 

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Re: Verizon is trying to charge me for a phone I returned to them?!?!
vzw_customer_support
Customer Support

Bnl138, we want to help make sure that everything is in order no matter what. Please allow us the chance to help work on this. So we can check on the order that took place, please send us a Private Note. JoseL_VZW

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