Traded-in two phones at a Verizon store. Rep provided ONE box and told me to put both phones in it. Verizon is showing that they only received one phone. I either want my phone back or I want the credit I was offered. This is ridiculous.
Hello, catatonico1. We are sorry to see you were only given a credit for one of the devices in your trade-in kit. Each trade-in kit has its own submission ID, which is why we always recommend to place the devices in separate kits so each trade-in credit is applied correctly to the separate lines. We want to investigate your situation a bit further to see if there is anything we can do to help you in this situation, so I will be sending you a Private Message shortly. Please meet us there.