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Verizon not disconnecting a line when requested and now not issuing a refund as promised
KIMVU72
Member

I had to call Verizon 4 times, spent many hours with various customer service reps, finally my jet pack line is disconnected.  However, after the most recent call, the rep promised to refund the $20 fee for the month, I still did not get a credit for the two months that I didn't use the jetpack.  Someone, please take care of this.  I don't want to call a fifth time and spend another hour on this issue.  I wanted to cancel the jetpack because I am no longer in business due to covid 19, Verizon is making this very difficult. 

kim

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Re: Verizon not disconnecting a line when requested and now not issuing a refund as promised
vzw_customer_support
Customer Support

KIMVU72, we're truly sorry to learn about your situation. However, we know how important it is to manage the lines on your account, and we absolutely value your time. We'd be glad to take a closer look at your account and clear up your concerns. We'll be sending you a Private Note to better assist. 

 

LauraF_VZW

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Re: Verizon not disconnecting a line when requested and now not issuing a refund as promised
Tigerstep
Sr. Member

It's only difficult because Verizon's environment creates shady reps. If they were allowed to do their job instead of having stats micromanaged for things that go against them (in this case disconnects), you wouldn't have this problem.

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