I purchased my IPhone 6 in store on 9/30/14 to meet the 9/30 promotion deadline for the 1 free GB. The store rep confirmed that since we made our purchase before the end of business that day we were entitled to the promo. We had not seen the promo added to our account however I waited till we activated the phone thinking that activation would be needed to trigger the system to add the GB. The phone ended up being on backorder and we received the phone today and immediately activated. To my surprise the GB did not show up. I immediately called customer service asking why the GB was not activated even still to which I was told by the rep and then again by the supervisor that the promotion ended and there was no GB to add for us. WHAT???? He said his hands were tied and the most he could do was offer us a $50 inconvenience credit. I said thanks but no thanks.....Verizon advertised the promotion, and no where does it say anything about 9/30 being the end activation date. I am publishing my complaint here, writing to Corporate and if Verizon is not a company who follows through with their commitments to their customers then we will be looking for a new company to do business with.
I have a similiar issue with Verizon. They totally did an illegal act of bait and switch on alot of customer. No one can resolve the issue and is nearly a month for me. Wasted hours of my time on the phone and going to the store.
I been reading about customers having nothing but complaints and problems. I preordered my notes 4 and received it this morning. Was also told I would receive promotional 1gb. Activated phone played around with it. No free 1gb promotional data on account. Called customer service she apologized for inconvenience and give me 2 promotional gb instead of just the 1gb. When I call customer service I keep in mine catch more bees with honey than vinegar.
I'm just saying.
With all due respect deb2too, your comment about vinegar versus honey is misplaced. Facts are facts. The 2gb promotion is valid for only 1 year whereas the 1gb promotion was offered for 2 years. So this is, indeed, a bait and swtich. I ordered my new iphone 6 with Verizon on September 30 (the last day of the 1gb promotional period). Prior to purchasing with Verizon online, I called customer service in advance and was specifically told that because the I-phone 6 was currently out of stock, anyone ordering the phone by the 30th (with a credit card) would receive the extra gig for two years.. So I ordered the phone with a valid credit card and received a confirmation e-mail from Verizon that specifically confirms the extra 1gb for 2 years. Yet when I activated the phone, the data wasn't added. I then called customer service again and explained the situation to a customer service agent. He apologized, sent an internal e-mail/message to another group within Verizon, and I was told that the extra gig would show up within a week. One week later, no extra gig. So I called again and spoke with a different customer service rep. Once again, the agent apologized, reiterated that I was entitled to the extra gig, and another e-mail/message was sent. One week later still no extra data. I spoke with two other agents today (was put on hold for at least 30 minutes) and was told that another request would be submitted, but that there's only a 50 percent chance that the extra gig will be awarded. It's worth noting that I was out of contract when I took advantage of the promotion and I was induced by it to lock into a new 2 year contract. If I'm expected to hold up to my end of the bargain, then Verizon should too. I shouldn't be forced to accept 2gb for 1 year when I purchased 1gb for two years. This treatment of a customer is unfair and unethical. I hope that Verizon does the right thing here.
Thanks for the detailed explanation Rodenbach! I see that you called us today (as per your post), and another request was submitted for the promotion in question. Please allow that request to be completed and let us know the outcome. We can certainly take a second look at your account if that request returns as denied.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
I contacted Verizon on Oct. 13, 2014 about getting my phones upgraded, and getting my plan cost reduced. At the time, I had one smartphone and three regular phones on a family plan, and after expenses, I was averaging $200/ month for 1400 minutes and 2GB.
I was advised that due to their current promotion, I can get 1GB per every new smartphone I get. The rep advised me that I can get 250MB for $15 and get 3GB for free, giving me a total of unlimited talk/ text with 3.25GB for $165/ month. He told me to call in once I receive my phones, and change the plan.
I ordered 3 iphones, and finally received them on 10/28 (even though the 5C's where in stock, they waited to ship them with the 6, even after I called and asked for them to be sent separately). I also used my upgrades for these phones, extending my plan by 2 years/ line, and paid $30/ line activation fee. I activated them on 10/29. When I called to change the plan, I was switched to 4GB on more everything plan. I spoke to several reps (original rep was Fred), and they advised me the promotion I was originally advised about on 10/13 actually expired on 9/30, and there is nothing they can do. They (rep's name was Sparkle) offered to throw in 2GB for free, even though I advised them my goal was to reduce my bill, as was my original intent.
They are sticking to this, even though I have a copy of the online transcript from 10/13, and they were able to pull up a copy to verify this.
This is mis-advertising, and pretty much illegal.
I hope you can get this straighten out and receive the gb's you were told you are entitled to receive. I only suggested the approach that works for me. I have no doubt that the honey approach has got me a total of 3 promotional gb's. I meant no offense to you when I suggested the honey theory.
Thank you for your response Antonio C. I spoke today by phone with another Customer Service representative from Verizon and was told that my request to add the extra GB for 2 years was once again denied. I was told that the extra GB can't be added by Customer Service because a "code" doesn't exit that would allow the rep to apply the data to the account since the promotion "expired" on September 30. According to this latest representative, the request to have the extra GB added should be directed to Verizon's "corporate" department (which will be noted on the account). I was asked again why I wouldn't accept the "superior" offer of 2 gigs for one year, and explained that I have never exceeded 2 GB of data in any billing period. I don't need 3GB of data (1 + 2) for
1 year, and it is much more beneficial to me to have 1 GB on top of my current 1GB plan for 2 years (i.e. 2GB for 2 years) rather than to receive something that I will never use or wanted. All I'm asking for is receive what I actually purchased, and for which I also received a confirmation e-mail from Verizon. Multiple Verizon reps have told me that this is what I'm entitled to, but they have had no luck in getting this request internally approved. Can you please look into this further for me? I really don't understand what's going on at this point. Thank you!
you need to call customer service and have that reps supervisor email a specific dept that adds these type of promos. the rep is correct that customer service reps can not add these type of promos a special off line team has to add them on. i can not post the email on this forum because it willl get blocked, but call back to custoemr service and say you need to speak to a sup if you get a rep that cant help. but a simple email sent by a rep to offline team can get thios bonus data added
Thanks for the tip zellerandy! Your information is consistent with what I was told the first time my request was denied. Yet I've already gone down that path, and I've spoken with two supervisors so far. When I called again, I was told that the first rep had submitted the request to the "wrong department." This subsequent rep assured me that the follow on request would get to the right place and he sent me a text message with a specific tracking number related to the request. However, that request was denied too. Between yesterday and today, I've spoken with 2 supervisors. Same result. Hence my frustration and complete lack of understanding of what's going on. 😞