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Verizon not processing trade in


Can I get some assistance from a Verizon rep regarding 2 trade ins that have not been processed now for 5 months?  I have called at least 2 separate times including someone trying to manually process the trade in and nothing has shown up on my bill.

Re: Verizon not processing trade in
Customer Support

philoyboy, we can definitely help look closer into the trade in that took place to see what is going on. So we can look into this, please send us a Private Note. JoseL_VZW