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Verizon profiting from fraud
Reducto
Member

Verizon has a responsibility to provide a network free of fraud.  How is having a paid tier for call filtering legal?  I am 100% convinced that Verizon is profiting from selling access to its customers. 

I have the call filter set to block all risk levels and not allow voicemails yet at least a couple of times a week I get a voicemail that does not even ring, get filtered, or even register as a call.  How are spammers able to leave voicemail without record of a call.  As a customer you complain and the solution is a $2.99 "option" that will magically fix all of your spam.

So if your company wants to increase your bottom line all you have to do is introduce a call blocker, allow spammers access to bypass it for a fee, and then charge your customers a fee to prevent those calls (maybe I doubt that even works).  

What are our options as customers? File an FCC complaint? Switch providers? 

 

 

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Re: Verizon profiting from fraud
vzw_customer_support
Customer Support

Reducto,

 

Unwanted calls and spam are a problem for sure and something we are dedicated to working to prevent. They are however not a Verizon specific issue. If you look into customer reports of this you'll see they aren't more common with us than with other providers. Spam calls are an industry wide issue, because the people making them are changing their methods regularly. We're working to stay ahead though and call filter is a part of that.

 

While the paid call filter does have some excellent features, when it comes just to preventing general spam, the free version works just as well. The paid version is only for customers who want some additional controls, like being able to block individual numbers or see details about who is calling you. That's very useful if an individual person is giving you trouble, but not much additional help against generalized spam where the numbers usually keep changing and any caller ID information would likely be spoofed and fake anyway.

 

You can view more about what we do about these calls and what you can do to stop them at https://www.verizon.com/about/responsibility/robocalls 

 

-Andrew

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Re: Verizon profiting from fraud
mlmorrison
Member
vzw_customer_support wrote:

Reducto,

 

 

While the paid call filter does have some excellent features, when it comes just to preventing general spam, the free version works just as well. The paid version is only for customers who want some additional controls, like being able to block individual numbers or see details about who is calling you. That's very useful if an individual person is giving you trouble, but not much additional help against generalized spam

-Andrew


 

So you admit that call filtering is only useful as a caller network ID and inefctive against spam

So then why do you (Verizon) misrepresent what you sell?? On your own website selling call filtering,

solutions-and-services/call-filter/

You have in Giant fonts..  "SHUT DOWN SPAM"

" Spam Detection"  "Say goodbye to spam"  "put an end to Mystery calls"..

 

How is it then you (Verizon) is not breaking basic Consumer Laws of misrepresenting the product/service you sell? Seems like a great case for class action.

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Re: Verizon profiting from fraud
mlmorrison
Member

solutions-and-services/call-filter/

You have in Giant fonts..  "SHUT DOWN SPAM"

" Spam Detection"  "Say goodbye to spam"  "put an end to Mystery calls"..

This is not right.. and it's not legal under FTC law.

Federal Trade Commission Act
Section 5: Unfair or Deceptive Acts or Practices

"The FTC Act prohibits unfair or deceptive advertising in any medium. That is, advertising must tell the truth and not mislead consumers. A claim can be misleading if relevant information is left out or if the claim implies something that's not true."

 

 

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