Hi, I set up an account with Verizon in September 2018 and on one of the lines there was “World Wide Calling” added for $15. A service neither of the line holders would ever need or use and not something we opted for at all. I mindlessly trusted Verizon and dutifully paid my bill for about 7 months afterwards before noticing the charge and I immediately got on the app and cancelled the add-on. It remained on there for 2 more months so I cancelled it again on the app. I then got on the app for a second time and made absolutely sure that I cancelled the add-on. I was billed again the next month for $15. So in July 2019 I called in to Verizon and was assured that the add-on would be cancelled and that I would receive 2-months restitution since I’d clearly cancelled it before. They were apologetic and helpful, I thought it was stealing to not refund the entire 10-11 months that I’d been wrongly billed but whatever at least it was over. In August I got divorced, uprooted my life moved across the country, and started a new company in a different state. So to be honest I just didn’t check my Verizon bill. I was preoccupied with the rest of my life and trusting of Verizon wireless to do the right thing. Then in October I was in a car accident that left me paralyzed and have been in the hospital most of the last year and just didn’t check my phone bill I just paid it. Today I went on to check it and realized that I was STILL in September 2020 being billed for the same global calling plan. $15 every month for two years, literally stolen from me. I called Verizon customer service and they transferred me on up to “as high as they could” I got to a man who basically told me it was my fault and that I was a negligent and irresponsible consumer for allowing this to happen. He admitted that never once in the two years of service had either of the lines on the account EVER placed a phone call that utilized the global calling but nonetheless refused to refund me just back to when I called in. I didn’t even ask for the other two months I was promised, just that he refund me the money between July 2019 when I called in to VZW and they confirmed that they would cancel the add-on and refund me $30 for the two previous months and now September 2020. He refused my request and said there was no one else above him that I had any right to talk to. At this point the only thing I’d be willing to accept is a full-refund from the very beginning because I know that add-on was wrongfully placed on my account. Will someone please help?
You can't be trusting of any company and should police your bills every month. In 30yrs I have never just paid a bill without checking it over. Lesson learned I guess.
Thanks @acraftylady2 for letting me know how great you are at managing your bills. As explained in great detail I was policing my bill and attempting to rectify the wrongful charges up until the point I was hospitalized and near death for months on end. Wish I could be as responsible as you.
We are sorry that this has happened with your bill and services over all. With regard to your concerns we would like to review your account to see what may have happened. Please send us a private message to further assist.