Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Verizon trade-in bait-and-switch issue
nblauch
Member

Verizon trade-in promotions are an issue. I was given a $400 estimated trade-in on my iPhone 6s as a promotion for buying the Galaxy S20 FE, both online and by the service representative in store who knew the exact details of my transfer (switching from a different verizon account). We went through the quote assuming the $400 trade. After I traded in the phone, which was deemed to be in good working condition, I asked for a receipt (which they were not planning to give me), only to find out that the trade-in promotion value was switched to $100. Of course, to get to this point in the process, I already had to sign the 2 year contract and so there was nothing I could do at this point. The store employees felt badly and tried everything to get the original promised trade in value but the Verizon higher-ups would not budge. If this isn't resolved properly, I will never shop with Verizon again and will make sure my friends and family know that this company is not to be trusted. 

Re: Verizon trade-in bait-and-switch Issue
9wood
Sr. Member

Few others have this same issue recently seems to be a common problem would contact the customer service reps 

0 Likes
Re: Verizon trade-in bait-and-switch Issue
lomer
Member

Same thing happened to me but I have the paperwork which states the estimated trade in value and when I gave the submission ID she stated the promotional value at the higher value but then backtracked and told me there was a different maximum.  I was quoted $180 a month total for my phone bill after all promotions by the sales team in store and they did all the calculations on a receipt that they also threw out so I do not have the complete paperwork just like you do not.  Beware and make sure the sales team gives you every single piece of paper before you sign anything.

0 Likes
Re: Verizon trade-in bait-and-switch Issue
9wood
Sr. Member

Seems like when you call depends on who you get and next person different answers or excuses

Re: Verizon trade-in bait-and-switch scam
vzw_customer_support
Customer Support

It's crucial to have the correct information when making a purchase decision, lomer. Let's take a closer look at this to see what options are available. Please be on the lookout for my Private Note.

 

LynnE_VZW

0 Likes
Re: Verizon trade-in bait-and-switch Issue
Xxfinitybill
Member

We also were promised $400 for an iPhone 6 and $700 for an Xr.  Then when we sent them in in great shape were told $20 and $240.  Upon discussing with an agent we were told we were switched to the buy1 get 1 offer. 

0 Likes
Re: Verizon trade-in bait-and-switch scam
vzw_customer_support
Customer Support

We are sorry to hear that this was a issue for your previous promotional trade in. With regard to this offer you mentioned that you were transferring services from another Verizon account. Is this correct? If so, the trade in offer may have been changed due to you not being a new customer to Verizon when switching the line to a separate Verizon account. In order to review this more we would need to access the account for additional information. Please send us a private message to review. 

0 Likes
Re: Verizon trade-in bait-and-switch Issue
verizonfraud505

I would immediately file complaints with the FCC and FTC. I signed up under the christmas time add-a-line/2x1 iphone 12 deal. I heard my sister on the speaker phone and the CSR confirm this deal multiple times. They are now saying that no such deal was purchased and that we did the buy one get one 50% off which I don't think even exists? They are so rotten to the core I can't take it. Do we need to screen shot every deal we reference to a CSR and record phone calls with customer service. If a CSR makes a deal on behalf of Verizon it should be good as gold. We have filed complaints with the FCC and FTC and are waiting on a Verizon rep to listen to the phone call and respond to us Good luck, right?

FTC: reportfraud.ftc.gov

FCC: consumercomplaints.fcc.gov

 

Re: Verizon trade-in bait-and-switch Issue
Verizon19511
Member

We are very angry with Verizon for the trade in offers on our S7 and S9 phones.   In the Verizon store we were told that we would receive $679.99 for each phone we traded in.  So we purchased two new S21 phones for $799.99 each.    At the time the clerk looked at our old phones.    We were never told that the store is not authorized to grant the trade in amounts; that the value would be assessed when the phones were mailed back.    So, we mailed both old phones (and neither of them were damaged).   Two weeks later I got an e-mail that the S9 was worth the $679.99 but we heard nothing about the S7.   Even  the website showed that the phone was not received by Verizon.   Finally, on a chat I found out that they claim the S7 was cracked and only worth $10.00.        To try to resolve this we tried calling a live representative numerous times only to be pushed off to the virtual assistant, which was useless.   When we finally had a live agent on the chat the person had such poor English language skills that it was impossible to understand them, plus each reply took about 10 minutes to come in.     We tried to explain that the S7 was in great condition and that the store rep said so too but they would not believe us.     After 3 hours we conceded to a $200 trade in value out of sheer frustration.    

Now we are stuck for 2 years to pay off these two phones because Verizon says if we pay them off early all promotions are voided.     I would NEVER advise anyone I know to use Verizon as a carrier.      The communications are TERRIBLE.   We have been Verizon customers for 38 years.  Don't ever trust a Verizon saleperson to tell you what your trade in value is!!   They need to be upfront about how they are not trained to quote trade in value (as per the chat line rep).   Also, the website is not updated to show the true status of the trade ins.   

0 Likes
Re: Verizon trade-in bait-and-switch Issue
vzw_customer_support
Customer Support

Verizon19511, we are concerned to hear of your dissatisfaction regarding the trade in process. All devices traded in are sent to our central facility to be inspected. Any damage to the device including the screen will cause a significant reduction in the initial appraised value. Photos of the package and the item inside once inspected are taken to ensure damage is not caused by shipping. Information regarding trade ins and the process can be found directly on our website. 

 

 

https://www.verizon.com/support/trade-in-program-faqs/

 

-Joshua

0 Likes