Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Verizon up gave me the wrong super ticket item

So I claimed a Verizon up super ticket reward for the Samsung galaxy buds live a few weeks ago but instead I received a first generation Samsung galaxy buds and not the galaxy buds live that said in the description of the super ticket reward 

Tags (2)
Re: Verizon up gave me the wrong super ticket item
Customer Support

Congrats on claiming that reward, XavierXXIV. I know they can go fast, and I've not yet been able to claim one myself. I know that I would share the same concern if I got something different than expected. You'll need to contact our Verizon Up support team regarding the reward. You can reach Verizon Up at 866-895-5579. They are available during the week from 8 AM - 8 PM ET, and on weekends from 8 AM - 6PM. 

Please note that their hours may be different due to the holiday.

Let me know if this information helps.