I am so frustrated with Verizon I am getting ready to leave after being a loyal customer for years. I bought a Pixel 6 Pro last November, and was promised a promotional trade-in for my Note 9 of $440.
After chatting with a rep who promised me that I would receive the $440, I mailed my phone in. Once they got it, they reduced my trade-in value to a $94 gift card, which I never received.
I chatted with an agent again who could see the previous transcript where I was promised my credit, and she just said that she was sorry it happened, and they would make sure that it didn't happen again. No resolution for me at all. I don't understand how they can treat customers this way.
Rokkett, it's important to us that our customers are in receipt of the discounts that they qualified for. We can definitely look into your trade-in matter here. We have sent you a private message regarding this matter. Please respond at your convenience.
-Genesis
Start a new topic or ask questions in the open forum.
