Can you fix the promotion system? I have been a Verizon wireless customer since 2003. I heard an advertisement and saw the promotion for the Google Pixel 3 phones, buy get one (essentially...or $800 credit). I thought it would be a good time to upgrade our phones, but, come to find out, the offer only applies if you add another line. We only have three people and each has a phone, including one we pay for so my fixed income Mother can have access. While Verizon customer service pointed out that I would still save $200 for each phone, that still means $1400 for new phones. I can appreciate the fact that I don't need a leading edge phone and the supposed cost, but this is ridiculous and seems like advertising trickery. It's certainly no way to treat a long term customer...including FIOS BTW. I would rather stay with Verizon, since I've had a fantastic experience and I'm hoping they can fix this; however, I'm going to the T-Mobile store to check into plans with them (especially since they have a significant military discount program). I paid the extra cost for so long because of the customer service and coverage, and I do not think it is too much to expect some loyalty in return.
I had a similar problem on a Black Friday deal. Basically half off the monthly price on Samsung S9. I can’t get a confirmation. I will return the phones and switch carriers if I don’t get the confirmation before the return day expires.
Verizon. I take it from your lack of response that you do not care to keep a 15 year customer. There's about 24 hours left before I can change providers. The ball is in your court
We never want you to feel this way KABCWHEELS our goal is to always provide the best service and deals to our customers. Your loyalty is treasured, and we do not want to see you leave us. I get your point regarding the promotion but please know that we always provide all of the details for our promotions in our advertisements and on our website. We do want to turn this around, and make sure that we don't miss anything. So that we can take a closer look, I have sent you a Private Message.
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BOGO deals have always been a new line requirement, this is the same for all carriers. Leaving for TMobile will get you new customer deals, but down the line it's the same story only with a network that sucks for coverage.