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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Very Disappointed in Verizon's Trade In Program

I recently traded in my iPhone X for an iPhone 14 with a trade-in value of $200. The Verizon employee at the Verizon store told me that the $200 will be credited back to my account so I went ahead with the process. A few weeks later I see a credit value of $5.55 so I called customer service and guess what?! A Verizon representative told me that the $200 trade-in value will be credited within the span of 36 months, which is $5.55/month!?!?!?!?! ARE YOU SERIOUS VERIZON!!!!!!!!