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Very low signal in home
thomas5757
Newbie
‎03-22-2012 09:06 PM

Our home in the last 3 months no longer has a strong signal.  Any know why

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Re: Very low signal in home
Wildman
Legend
‎03-22-2012 11:18 PM

Maybe tower issues in area, have you called CS?

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Re: Very low signal in home
Tidbits
Legend
‎03-22-2012 11:22 PM

thomas5757 wrote:

Our home in the last 3 months no longer has a strong signal.  Any know why

Did you do any home improvement within your home recently?

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Re: Very low signal in home
Not applicable
‎03-27-2012 08:15 AM

Thomas5757,

Thanks to the community for responding. It is unfortunate that you are having service issues but this can be resolved. I would love to help. What is your zip code? Can you please explain how many bars of signal you had before? Can you tell me how many bars of signal you have now? Have you had any device issues? Is anyone else in your home having signal issues? Please answer these questions so I can resolve you issue.

Thank You,

 

SammuelP_VZW

VZW Support

Follow us on Twitter @VZWSupport

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Re: Very low signal in home
DaisyP_VZW
Verizon Employee
‎03-27-2012 08:27 AM

Thanks, Wildman and Tidbits, for your replies.

Hello thomas5757,

I know what an inconvenience it is experiencing signal difficulties. What zip code are you located in? Are you using the same device that you were using 3 months ago? What device do you currently have? Has there been any changes to the surrounding areas of your home such as homes or buildings recently built next to or close to your home? If you haven't already, please remove the battery for about 30 seconds, reinsert and retest. Let us know if you continue to experience difficulties.

DaisyP_VZW

Follow us on Twitter @VZWSupport 

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Re: Very low signal in home
thomas5757
Newbie
‎03-27-2012 12:53 PM

Thanks for your reply, zip code is 97007, the specific address is << Personal information removed >>.  My my wife cell phone and my cell phone used to have 1 to 2 bars in the house.  Now we have 1 bar to zero bars. At times we will have 1 bar, but in a few moments the 1 bar goes to zero bars, which means we now have dropped calls in the house.  My wife & I both have a Samsung Intensity phone. We both have had no devise issues.      Thanks, SammuelP_VZW.   Date: Tue, 27 Mar 2012 09:17:07 -0600

From: community@verizonwireless.com

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Subject: Re: Very low signal in home - Re: Very low signal in home

                                                                                Re: Very low signal in home

    created by SammuelP in Verizon Wireless Services - View the full discussion

Thomas5757,Thanks to the community for responding. It is unfortunate that you are having service issues but this can be resolved. I would love to help. What is your zip code? Can you please explain how many bars of signal you had before? Can you tell me how many bars of signal you have now? Have you had any device issues? Is anyone else in your home having signal issues? Please answer these questions so I can resolve you issue. Thank You,   SammuelP_VZWVZW SupportFollow us on Twitter @VZWSupport

<< Please remove all personal information before posting to the Community >>

Message was edited by: Verizon Moderator

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