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Very weak data signal and poor customer service
frustrated-customer

Called Verizon again yesterday to ask about the very weak data signal in my neighborhood....it is unusable indoors and outdoors, cell signal for calls is fine.  Was finally able to get to the point where they filed a ticket to review the issue, it is ticket #:  NBR00001271404.   Timothy, the person that took the ticket said they would look into the issue and I would have a response in the next several business days. 

Today, just about 24 hours later, I was sent a message indicating that they reviewed the issue and indeed the signal was not acceptable.  They then included this stock video explaining how I could help improve my cellular signal so that my calls would be better...mentioning nothing about the issue with the data signal:   http://www.vzw.com/signal       

Has anyone else experienced such poor service and complete udder disregard for the customer?  Does anyone have a high priority number or contact information to someone at Verizon that actually can make something happen?  Also, does their new slogan "Thank you for being the best part of Verizon" extremely annoying and disingenuous?    

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Re: Very weak data signal and poor customer service
Tigerstep
Sr. Member

You got a response back quickly and that's poor service?

 

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Re: Very weak data signal and poor customer service
frustrated-customer

did you not read my full message?  They with a canned response, gave me suggestions to fix problems I wasn't having and didn't at all address the original reason for the call.

 

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Re: Very weak data signal and poor customer service
vzw_customer_support
Customer Support

We absolutely understand the need for reliable service, and this is far from the way we want you to feel about us. We'd love to turn this feeling around, and we'll be sending you a Private Note for further review.

 

LauraF_VZW

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Re: Very weak data signal and poor customer service
frustrated-customer

I appreciate you making this public post that you'll reach out to me privately to help resolve my issue.  However, when you don't follow up....it seems a bit disingenuous. 

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Re: Very weak data signal and poor customer service
vzw_customer_support
Customer Support

As a valued customer, your concerns are our concerns too and we're here to assist you. Our team member did indeed send you a private message. We apologize if you didn't receive it. Let's continue working together.

Please check your Inbox as we’ve sent a Private Message to you regarding on this topic:

 

http://spr.ly/6608Gteon

 

- RobertC_VZW

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