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Visual Voicemail Will Not Connect
tk3765
Novice

I realize this forum is not a direct connect to tech support but I've called three times and was hung up on twice.

I had voicemail basic and accessed it using the pre-installed voicemail app.  I switched to visual voicemail a few weeks ago and was told my current voicemails would auto-download, however, all I am getting for visual voicemail now is:  "Sorry, we are having trouble connecting...call us at..."

I can dial in using the  *86 but voicemails I had previously thought I had deleted are still coming up; these are voicemails I had saved to internal storage on my phone and then deleted.  Voicemail app indicates I have room for 20 messages but people are indicating they are getting "mailbox full."

Anyone have any ideas?  Calling in to support seems to be useless.

 

Thanks

 

 

 

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Re: Visual Voicemail Will Not Connect
vzw_customer_support
Customer Support

 

Please see your private messages for you reply.-Bobby Johnson

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