Visual Voicemail stopped showing messages.

[Towsndsand]

Samsung S7 - Android 8.0.0

My voicemail was reset when I changed our plan with Verizon. I did not change phone number, sim card or phones.  Visual Voicemail initially stopped working or checking VM, but I could still see old messages. I set up my VM again and cleared the cache and restarted the phone. Now i no longer says Visual Voicemail and only prompts me to "CALL VOICEMAIL". It also does not give me an option to see my saved VM, but I know where they are in the phone files. I was going to reload or check for update, but it does not appear this app is on the play store any longer. Any ideas?

[vzw_customer_support]

Thank you for reaching out to us! We understand how important it is to managing your voicemail. Let's look into this. What's the make and model of your phone? Can you dial *86 and reach your voicemail?

TabithaJ_VZW
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[Towsndsand]

Samsung S7 running Android 8.0.0

Yes I can reach VM with *86. It is the only way I can reach it.