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Visual Voicemail stopped showing messages.
Towsndsand
Member

Samsung S7 - Android 8.0.0

My voicemail was reset when I changed our plan with Verizon. I did not change phone number, sim card or phones.  Visual Voicemail initially stopped working or checking VM, but I could still see old messages. I set up my VM again and cleared the cache and restarted the phone. Now i no longer says Visual Voicemail and only prompts me to "CALL VOICEMAIL". It also does not give me an option to see my saved VM, but I know where they are in the phone files. I was going to reload or check for update, but it does not appear this app is on the play store any longer. Any ideas?

Screenshot_20190119-075221_Voicemail.jpg

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Re: Visual Voicemail stopped showing messages.
vzw_customer_support
Customer Support

Thank you for reaching out to us! We understand how important it is to managing your voicemail. Let's look into this. What's the make and model of your phone? Can you dial *86 and reach your voicemail?

 

TabithaJ_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Visual Voicemail stopped showing messages.
Towsndsand
Member

Samsung S7 running Android 8.0.0

Yes I can reach VM with *86. It is the only way I can reach it.

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