Help has arrived, amykuykendoll! I regret the problem you're having with the voicemail app. Question: Do you currently have Visual Voicemail set up on your line?
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Let's get this resolved! Have you ever been able to use this app before? Are you still able to dial *86 to retrieve your Voicemails?
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Yes, I was able to use it just fine before the last android update. I've never done the*86,but I am able to long press 1 to go to the voicemail though.