Voicemail will not work

[jstoll162]

I have an iPhone 4s on Verizon Wireless, I switched to Verizon a little less than a year ago and have not yet gotten my voicemail to work.  I call *86 and press # but have no clue what my mailbox number is.  I have never set one up and I have talked to Verizon sporadically since the Summer and no one seems to be able to help.  I have tried every number I can think of as the mailbox number but none of them work. 

[SuzyQ]

There are at least two alternatives to Verizon's VM, both are free and give you more features ...

You Mail

Google Voicemail - with your current cell # or a google voice number

I used You Mail for many years, and recently switched to Google Voice using my cell # and it seems to be working well.  Google Voice does transcription and sends a text/email when a VM is received as part of the free services - it's extra with You Mail.  Both You Mail and Google Voice allow you to download the sound file to keep any VM you want.

[vzw_customer_support]

Our goal is to make sure that your voicemail works once and for all, jstoll162! What happens when you try to voicemail setup options? http://vz.to/1daIU5t
Do you get a data connection on the phone?


TamaraH_VZW
Follow us on Twitter @VZWSupport

[jstoll162]

I have a data connection, the other night I talked with Verizon support again and they told me that they noticed something that they said could be causing the problem on the back end, but I would have had to shut my phone off for them to work on it and I did not have another phone to talk to them on so unfortunately they could not do anything. 

[vzw_customer_support]

jstoll162,

Thanks for the information! We want to get your voicemails going as soon as possible. Please call *73, then *900 and then *920; you will not hear anything, but 2-3 beeps, no additional calls or steps needed during the call. Then, please make sure you follow these steps from the iPhone 4S http://vz.to/1bFMkRQ .

[jstoll162]

The last time I called customer support they had me dial those numbers. I did that and went to the voicemail as the instruction said but it automatically dialed the voicemail number and gave me the same message as before. It did not show a voicemail set up screen.

[vzw_customer_support]

jstoll162, that is a very strange behavior for your phone to have! I recommend restoring your iPhone through iTunes after saving your contacts/pictures/videos/music and anything else you want to keep. You can find all the steps you'll need here ->  http://bit.ly/1dQdrLS

SarahO_VZW
Follow us on Twitter @VZWSupport

[jstoll162]

I tried that, but I am still having the same issue.

[vzw_customer_support]

You've been working very hard to resolve this, jstoll162. I'm sorry that the effort hasn't yet gotten this matter resolved. Let's join hands on this! I've already sent a follow request to you. Please use these instructions http://vz.to/1gBiqkv to follow my handle (DionM_VZW) so that we can communicate privately. Thanks!

DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport