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WI FI Calling Not Working

Hello! Just got a new iphone 12 and I was able to activite but now i am having issues with the Wi-Fi Calling. When i try and connect i get a message stating: "To allow Wi-Fi Calling on this account, contact Verizon."  My Wi-Fi is working fine and i have tried to rest the network settings.  Also, turned my phone off. I went on to my verizon online and I didnt see any problems. Any assistance?  I dont have a phone to call verizon directly so hoping i can get some assistance here. SOS