UPDATE!!!!! I STILL have not heard from a Verizon rep on here in regard to help! I was sent a direct message, responded to it and have not been replied to in over 3 days! What is going on Verizon?!
I sincerely apologize that you have not received a reply from my coworker, WeAreFamily. I do see MichelleH_VZW sent you a message late on 10/26 and she may have been out of the office yesterday. I can pick up where she left off if you'd like to reply to my private message. Please check your inbox here in the forums and reply with the information I'll need to investigate what occured.
JenniferH_VZW
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I have replied to your message, I look forward to hearing from you!
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