A month ago, chatted with an agent regarding my missing rebate card. He/She said it's resolved and I just needed to wait. See the attachment.
ALWAYS save screenshot from Verizon online chat, otherwise they deny everything.
1/10/2021 (one month later)
Spent another HOUR on online chat, because I still didn't get it!
SOLUTION: told me to call customer service instead? So I had to schedule a call MYSELF! and the earliest spot is next day 3pm
Talked to one respresentative for like a 1 minute before she transferred me WITHOUT telling me.
I was put on hold for another 20 minutes. And the rude guy said can't help and HUNG UP on me.
Now the call is transferred again to i-don't-know-where. It's been 51 minutes and I'm so frustrated.
OH in case you are new to Verizon, this happens EVERY single time.
Thank you for reaching out to us today in social media. Are you still waiting to receive your Prepaid giftcard, neverback? *Stephannie
Hi neverback! I'm sorry to learn that you've experienced a delay with assistance. I know how important it is to get the full benefits of the promotion, and I'm here to help you. In addition to this message, I will also send a Private Note. -Jordan