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Waiting on Promo Credit since JULY

We sent 2 phones in to VZ after being told there was a promo for $800/phone. We were told it can take 2 billing cycles and we sent a 3rd in September. I have been emailing a rep we were dealing with over the last year and called multiple times and STILL do not have ANY of the credits promised. Just spent 1 hour 25 minutes on the phone today, was passed to 3 different reps who couldn't help and was finally left on hold.

Re: Waiting on Promo Credit since JULY
Customer Support

We understand your concern regarding the promotional trade in credits and we are here to help. To better assist please send us a Private Note at your earliest convenience. ~Vic