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Re: RE: We encountered an error while processing your request.
vzw_customer_support
Customer Service Rep
‎09-07-2022 07:24 PM

 

Mamms0, we never want you to feel this way about the initial set up process. I will make sure we submit feedback to improve on the activation experience. I apologize for any inconvenience this has caused and we appreciate you bringing this to our attention. 

-Rodney

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Re: RE: We encountered an error while processing your request.
jimbo3000
Enthusiast - Level 1
‎10-14-2022 02:43 PM

Im having same issue. New phone Moto 2022 on current software. Myverizon app is up to date. Ive un-enrolled from Myvzw and reenrolled and same issue. Logged into chrome, desktop AND app and same issue when loading onto the "Add-ons and Apps" section of Verizon site. I can view bill, login, autopay, but just cant go to Add-ons and apps for Disney Bundle enrollment. 

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Re: RE: We encountered an error while processing your request.
vzw_customer_support
Customer Service Rep
‎10-16-2022 02:56 PM

 

Hi! We are truly sorry to hear about this issue on your new device, I know that having quality service is very important. So please DM me, it will be my pleasure to assist you! >Terry

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Re: RE: We encountered an error while processing your request.
pooh1838
Newbie
‎10-23-2022 07:13 PM

I am having the same problem.  Have you found a solution?

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Re: RE: We encountered an error while processing your request.
vzw_customer_support
Customer Service Rep
‎10-25-2022 07:15 PM

 

We would be happy to assist you with your concern. Please private message us for further assistance.   *Mabell

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Re: RE: We encountered an error while processing your request.
BDorrill81
Newbie
‎10-28-2022 08:21 PM

I am also having the same issue. I can log into My Verizon, but I get that error when trying to manage add ons and it won't let manage anything else with the account. I've tried to do it on the phone and on my computer. Tried restarting my phone and that didn't help.

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Re: RE: We encountered an error while processing your request.
vzw_customer_support
Customer Service Rep
‎10-30-2022 08:30 PM

Hello, BDorrill81. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

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Re: RE: We encountered an error while processing your request.
vzw_customer_support
Customer Service Rep
‎10-30-2022 08:30 PM

Hello, BDorrill81. Please respond to this Private Note to get started. 

*Cassie

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Re: RE: We encountered an error while processing your request.
gamike
Newbie
‎10-31-2022 03:51 PM

Same issue for me, anytime I try to manage an addon I get the msg >.>  Really frustrating 

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Re: RE: We encountered an error while processing your request.
vzw_customer_support
Customer Service Rep
‎11-02-2022 03:56 PM

 

Hi, thank you so much for reaching out through this channel, in order for me to better assist you I will need to have more details about your issue. Please let me know where are you receiving this message? >Fer

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