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Re: We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?
J1equality
Enthusiast - Level 3
‎07-05-2014 09:40 PM

My situation is customer service will not help me .Although I have been credited a total of $156.80 for screw ups but have had so many that I want to contact someone about why I have to do so much work to keep my bill honest! It's not right! There is simply too much messed up going on to explain in one post so please let me know who else I can contact about this! Unless you don't know either.

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Re: We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?
LRVassar
Specialist - Level 2
‎07-05-2014 09:41 PM

J1equality wrote:

I don't believe you had any intentions in actually helping me in the first place.

It's unfortunate you make those assumptions before even giving anyone the opportunity to help.

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Re: We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?
J1equality
Enthusiast - Level 3
‎07-05-2014 09:48 PM

I can see this is a waste of time.  My situation or my problem is I need to go above customer service's head because they cannot help me with the numerous problems.  So my problem is I have had multiple problems so I want to contact a department that deals with someone who has had MULTIPLE PROBLEMS.  It is not actually about what kind, but about how many problems I have had.   I was just wondering if any of you knew of a higher up than customer service itself?  If not, I understand because nobody else seems to either.  Thankyou

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Re: We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?
Ann154
Community Leader
Community Leader
‎07-05-2014 09:57 PM

Sigh... It wasn't that hard to find. Leadership | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?
J1equality
Enthusiast - Level 3
‎07-05-2014 10:00 PM

I am sorry. I do not understand why you don't just answer my question.It is really a simple question. Don't be ashamed if you don't understand the question.   Thought I would ask and see if any of you had a simple NAME or NUMBER.   (Insults removed)

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Re: We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?
J1equality
Enthusiast - Level 3
‎07-05-2014 10:05 PM

Thank you ANN!

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Re: We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?
LRVassar
Specialist - Level 2
‎07-05-2014 10:07 PM

No, I understood the question, but as I mentioned earlier, I couldn't care less whether you solve your problem(s) or not. I'm a customer that voluntarily comes here to help. It's no wonder you haven't gotten very far looking for help. Why would anyone want to help someone with your attitude?

(Personal attacking removed)

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Re: We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?
Ann154
Community Leader
Community Leader
‎07-05-2014 10:11 PM

You should describe your issue more clearly then you have done here. Otherwise your letter/email will end up in the shredder.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?
hawaiian_1969
Enthusiast - Level 2
‎07-05-2014 11:18 PM

switch I am sick of Verizon's games

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Re: We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?
hawaiian_1969
Enthusiast - Level 2
‎07-05-2014 11:26 PM

they are very sneaky

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