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Weak signal in Marlborough, Massachusetts (01752)
Parthos
Member

Just moved to Marlborough, MA (01752 zip code).  No LTE connection at all only 3G.  Home is at the top of a hill, nothing blocking signals (like trees, large buildings, etc.).Verizon wireless signal is terrible.  Does anyone else live in this area?  How do we escalate to get Verizon's attention?  Has anyone solved this?  Neighbors say it's been this way for over 2 years.  This is unacceptable for such a large population and for the expensive service plan which is no almost useless because there is no LTE connection.

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Re: Weak signal in Marlborough, Massachusetts (01752)
Ann154
MVP MVP
MVP

Have you checked the coverage map on the Verizon website or even what Sensorly or Open Signal have mapped with their user contribution maps?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Weak signal in Marlborough, Massachusetts (01752)
Parthos
Member

Verizon's coverage map shows the area should have complete LTE coverage.  Sensorly had no data for the area but Open Signal's user data points confirms the terrible signal in a broad geography swath covering most of Marlborough.  So Verizon's claims are wrong, while customers are paying money for a promised signal which Verizon doesn't deliver. Does anyone from Verizon see these posts?  Does the Massachusetts DPU scope include mobile or just landline?

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Re: Weak signal in Marlborough, Massachusetts (01752)
vzw_customer_support
Customer Support

Parthos,

We understand how important it is to have great service. We're here to help. Does this happen everywhere? Is it any better outdoors? 

 

JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Weak signal in Marlborough, Massachusetts (01752)
Trollman12
Member

I e worked at multiple places in marlboro and there is weak signal everywhere. How about you put some boots on the ground and solve this problem. 

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Re: Weak signal in Marlborough, Massachusetts (01752)
vzw_customer_support
Customer Support

We want to gather more details regarding your experience. Can you provide a zip code and intersection for us? BobbyN_VZW

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