Read the 448 + comments related to this issue under "Why is my cell tower signal strength so weak now" That thread was started May 2019 and "same problem" comments were posted from all over the country. Verizon is apparently very aware of what is going on and has NO intention of resolving the problem.
I spent 3 hours on online chat with Verizon this morning because after 16 years at same location I suddenly couldn't make or receive calls either inside or out. Signal strength fluctuated between 1-2 bars and none. I have clear sight line to the cell towers on a mountain top. Reps and Tech were very pleasant but acted like they had never heard of anything like the problem I was having ... calling it "weird", "odd" and "very unusual". They had me make changes to phone, reset network, etc, and nothing improved. Finally they told me to enable WiFi calling and they would send in a trouble ticket if I wished and would get a response back via text msg in 2-4 days. Why are we paying Verizon for cell service if they have us making calls over our WiFi that we pay another provider for?? Suppose I didn't have WiFi? After reading that so many others have been having this same problem from over a year ago, I am not optimistic that Verizon will ever make this better.
