What happened to Customer Service and Loyalty!!

[aking20]

I had been a VZW customer for about 7years and i have always had a good relationship with them until 12/26/13.(guess cuz i never needed help with anything) long story short, I dropped my phone and needed a replacement.. i had insurance but was due for an upgrade in early feb.. so i went into the store to see if it was possible to upgrade now that way i wouldn't have to pay the 100 dollars for the insurance claim on a phone i no longer wanted, just to turn around a pay another 300 to upgrade in another month and a half.. the sales person who happened to be the manager at the store (arroyo crossings las vegas) totally blew me off and was not interested in helping me or keeping me as a customer even after i explained my situation..Left the store and went straight to sign up with AT&T .. i guess im just a customer that pays her bill on time and has been loyal to a company who could care less about being loyal..

[Jakeman1]

Customer Service with Verizon used to be really good until they got greedy. Once they got greedy they have all kinds of scams pop up, lousy customer service and it is almost like the CS agents are paid a bonus to lie to you to get you to spend more. I have spoken to CS in the past where I would give them a 9 or so and lately I wouldn't give them a 1 or 2 in most cases.

[vzw_customer_support]

We truly appreciate your business for the past 7 years. I'm sorry you dropped your phone aking20. We try to provide the best in customer service and I hope all 7 years of service were great with us and this incident does not affect your overall experience with us. When you have insurance on your line, it helps with phone replacements if you damage or lose your phone. This will help prevent you from paying full retail price. I understand how upset you are because you are eligible to upgrade in a few months but we do go by that data for discount and were happy when customer have insurance as an option to cover them. We also offer this program to sell your old phone towards the cost of your new phone http://bit.ly/GGnDDC . I hope you rejoin our family in the future.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

[vzw_customer_support]

Jakeman1!

We apologize if any past interactions with us have not been up to the standards that you should expect. It is our priority to assist our customers with any concerns they may have and keep our integrity in the process. We'd love to help bring those results back up to a 9 and 10 for you. If there is anything we can do to help accomplish that, please let us know. In the meantime if you need any additional assistance feel free to visit our web page http://bit.ly/yN1P80

[twa]

I am bitterly disappointed in Verizon......they did use to be a decent company....sort of.  now they are greedy and arrogant.  no customer loyalty and bending over backwards to keep customers, much less to keep customers happy.  I moved to a new home recently, and who knew you should check out your (removed) cellphone's signal in addition to checking that all drains and electrical switches in the house work?  so in this new place, I have NO signal inside the house and very little outside the house.  it's not my fault Verizon's towers don't friggin' work here...and again, who knew?  so they want $175 plus 75 before a "discount" for a "coverage extender," and I can't pay that.  great.  they are willing to let me out of my contract for free.  is a stupid Catch-22 for both of us. not only that, but I have other family members on this plan.  so the (removed) with Verizon.... I'll check into CREDO who operate under Sprint.  yech.....this is sickening....

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[Jakeman1]

I typed this really long historic detail of my experiences here but decided it was not fair to the other customers out there and the few good CS agents out there. If you would like to know where I am coming from, send me a follow request and I will go into detail with you so you can see why I say what I say

[jroeder]

At least they will let you out of your contract, usually companies won't do that. They don't offer coverage in that area, that happens with cell providers all the time. I don't get how that is sickening.

Good luck wherever you go

[vzw_customer_support]

Hello twa,

Congrats on moving into your new house! Home ownership is such an awesome experience. We want you to continue to have that same feeling withyour cell phone service with us. May I ask what zip code is your new home in? Also, what model device do you have? While there may be some signal challenges in your new home, I strongly suggest testing the network extender at the very least. I'm confident that you will be happy with the device's performance. In either case, I'm looking forward to your reply so we can discover the best option for you.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport