Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
What happened to my voice mail greeting?
DMP8140
Member

Hello.

We recently upgraded one of our lines to a new 5G phone ( Apple iPhone 14 Plus  ).  We had kept the voicemail greeting recorded by a family member who had passed away and now it is gone, replaced by the default reading off of the phone number.

Is there some setting to return to the recorded message?

Thank you.

#Voicemail

0 Likes
Re: What happened to my voice mail greeting?
vzw_customer_support
Customer Support

Hello, DMP8140. We're very sorry to read what happened to the treasured voicemail greeting. I know how is that. 

We'll be glad to help you!  

Please, send us a private note, so we can get started. Remember, the Verizon Social Media Team is available 24/7, 365 days of the year.

>Mel

0 Likes
Re: What happened to my voice mail greeting?
DMP8140
Member

Ok.  Thank you.  I have sent the direct message.

0 Likes
Re: What happened to my voice mail greeting?
DMP8140
Member

@vzw_customer_support I had been speaking with an agent via direct message and chat and now I have not heard back in over 24 hours.

Can someone please contact me back?  We have a direct message open.

Thank you.

0 Likes