Just curious what you are going to do when you move to TMobile and accidentally smash your phone in a car door and go seeking a new phone from them and full price is the only option they provide.
But again, good luck. I truly do hope you find a solution with them.
They are for now, but Kodak and Blockbuster and Circuit City and Borders and Nokia and Blackberry and even Motorola while we're at it. It's cool if a few commenters want to keep paying more and stay with Big Red. I'm sure they appreciate it. However, I happen to live in an area where there was practically no difference in service and that was a good 6 years ago. I'm not so content and looking at T-Mobile's recent numbers, I'm not alone. As I mentioned, I would prefer not to change, but the extra money is not translating into extra value and again, I don't feel as if they care one way or another.
Here's the thing. It's fine and dandy for Verizon or Comcast or whoever to sit there and collect checks, but if they can't be there when I need them, why keep them around? Case in point, I had trouble with the network router Comcast gave me. Their tech support (India, I think) elected to hang up, after me waiting about 20 minutes for someone, in the middle of my question. I wound up sending a letter to their corporate offices and got a phone call shortly after that and the assurance that they valued my business, valued my patronage (they've been my only broadband provider for years and years) and offered to extend a discount for my trouble. I didn't ask for that, but I said the exact same thing when I told them. If they can't be there to try to help when I need them, then I don't need them, especially since they are more expensive than other providers. That is really what I expect and if they don't want to deliver, it's a small matter to find someone who can.
I haven't heard from Verizon yet and I'm not looking to switch right away, so it might wind up not being T-Mobile. They're the carrier making the most waves and noise right now but who knows what will happen. Verizon may surprise me (and maybe the rest of everyone here) and answer positively. I did receive a message from the owner of one of the stores I visited, so at least someone is listening.
Thank you for your contributions and your well wishes. I've really found this an informative discussion with varying viewpoints and I appreciate everyone who chimed in.
When I do get a smart phone, I will assess the insurance angle more closely due to the costs involved (my wife is very prone to damaging her phones and has yet to have a single one that has not suffered one affliction or another, whereas this is the first I've had this happen with) or possibly the used market will be such that it will provide a cheaper alternative to insurance. I'm still researching the best approach there...
Well just so you are very clear. T-Mobile no longer offers discounted upgrades. You must pay full price for your T-Mobile phones. There is no situation in 2 years where T-Mobile will offer you a phone for $200. Of course thanks to T-Mobile's "waves" ALL carriers will probably abandon subsidized upgrades and make all of us pay $600 for phones in 2 years. Thanks T-Mobile for "saving" me money. When I have to pay full price for phones I'll be getting new phones FAR less often.
To answer the OPs topic question, I don't think we'll any reaction by Verizon to T-Mobiles plan to pay ETFs to customers that switch to T-Mobile. The biggest reason is Verizon has over 2-1/2 times the customer base that T-Mobile has. T-Mobile has to be aggressive in trying to gain more customers. Verizon, with the largest 4G LTE network doesn't need to offer the same things that T-Mobile does. When T-Mobile grows their customer base to 120,000,000 customers, (They have less than 50,000,000 now) then maybe we'll see Verizon do something.
It would sadden us to see you leave us D-Dub. I know how frustrating it can be when you break your device. I understand your devie warranty has expired. We would be happy to look over alternate equipment replacement options.
Are you eligible to upgrade? You may dial #UPG send to check. Ifyou are eligible, you have the ability to purchase another basic device. It is not required to upgrade to a smartphone device. To view our online deals on basic devices click, http://vz.to/1h7GnNW
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My sister currently has T-Mobile in the Chicagoland area, and her coverage is horrible. When she visits me in Minnesota, it's just as lousy. She only has 6 months left on her T-Mobile contract, and the minute it is up, she is switching to Verizon and sharing a plan with me. If Verizon offers the the same thing as T-Mobile (to buy out contracts), we'll be signing up this weekend. I've had coverage everywhere I go with Verizon, and I'm thrilled with the customer service.
Unfortunately it is doubtful Verizon will offer to pay your sister's ETF anytime soon.
Agreed - but hey, you never know until you ask
to anonymuss - do you work for Verizon? You seem very vested in defending them... Verizon makes It incredibly difficult to reach a live person for customer service. Why? I should be easily able to get a phone # for them on their website, but I can't... Why? I am their customer & have been for more than 10 yrs. Why wouldn't they want me to be able to speak to them on the phone I pay them for every month?