They are for now, but Kodak and Blockbuster and Circuit City and Borders and Nokia and Blackberry and even Motorola while we're at it. It's cool if a few commenters want to keep paying more and stay with Big Red. I'm sure they appreciate it. However, I happen to live in an area where there was practically no difference in service and that was a good 6 years ago. I'm not so content and looking at T-Mobile's recent numbers, I'm not alone. As I mentioned, I would prefer not to change, but the extra money is not translating into extra value and again, I don't feel as if they care one way or another.
Here's the thing. It's fine and dandy for Verizon or Comcast or whoever to sit there and collect checks, but if they can't be there when I need them, why keep them around? Case in point, I had trouble with the network router Comcast gave me. Their tech support (India, I think) elected to hang up, after me waiting about 20 minutes for someone, in the middle of my question. I wound up sending a letter to their corporate offices and got a phone call shortly after that and the assurance that they valued my business, valued my patronage (they've been my only broadband provider for years and years) and offered to extend a discount for my trouble. I didn't ask for that, but I said the exact same thing when I told them. If they can't be there to try to help when I need them, then I don't need them, especially since they are more expensive than other providers. That is really what I expect and if they don't want to deliver, it's a small matter to find someone who can.
