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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
What should I do if I never received trade in e-gift card??
xanderharris2981

I sent an Apple iPhone XS 256GB for trade in. Was accepted and promised a e-gift card. Never received it. That was on 9/16. I have submission ID and everything.

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Re: What should I do if I never received trade in e-gift card??
vzw_customer_support
Customer Support

Hello, xanderharris2981. Ensuring that you are able to receive the promised promotion is always important, and I am here to help you with your concern. To start, you are able to get the status of the trade-in on the following website: https://www.verizon.com/sales/digital/tradein/landing.html. Click under the "What's the status of my current trade-in?" link. ~Pamela

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Re: What should I do if I never received trade in e-gift card??
xanderharris2981

I checked that. It says my gift card was issued. I never received it in my email. 

608B5708-DFEA-4701-89BC-84DB97256731.png

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Re: What should I do if I never received trade in e-gift card??
vzw_customer_support
Customer Support

I would be wondering where my gift card was too. I would love to help. I have sent you a private message. -Amber

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