. What to do With my POOR service?

[busterhe84]

Because we have such Poor service in and around my home,and not getting any support or answers from Verizon.  I'm forced to make a decision.  1-  Verizon wants me to buy and install a $400 plus Network Extender.  BUT they won't  promise that it willeven work.   OR   2- Switch to another wireless service company.    I don't know what other customers are doing about their poor service. But I just can't believe Verizon has become a company that has their customers supplying equipment so that they can provide better service...  Verizon needs to realize they have a problem and fix it or supply Network Extenders to customers or just lose them.   I hope I'm still around to see what Verizon will do.

[Weth]

Get a phone with wifi calling and forget about the extender.  Problem solved. 

[busterhe84]

Thats a joke. I have a Iphone 6 But Verizon does not provide Wifi

calling on my plan.

[Weth]

Then weigh the cost of a new plan that includes wifi calling, the $400 network extender, or moving to a different company.  Choices rather straightforward,do what is best for you. 

[vzw_customer_support]

We want you to be happy with your service, busterhe84. Have you turned on Advanced Calling on your iPhone 6?
Go to Settings
– Phone
– WiFi calling.
Then go to
- Settings and Cellular –
Cellular data options.
- Enable LTE – voice and data.

Once you do this you will be all set.

AllisonC_VZW
Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[busterhe84]

Yes, That's what I said. I'm forced to make a decision and anyway you

look at it the customer always ends up paying extra for something that is

advertised and was promised in the beginning. Believe me I know it's not

that difficult of a choice and I should just do what I need to do, keep my

mouth shut and move on. I would if that was the right answer. That's the

real problem I'm not getting the right answers from Verizon even after

several calls Tech support and many trips to different stores. I have try

everything from new Sims cards, Factory resets and yes even different

service plans. I'm still left with poor to no service in and around my

home. I feel that Verizon is giving me the run around and won't even look

into a problem they have in this area and they just rather have the

customer buy a Network Extender pay more or lose them. They don't

understand or won't listen when I tell them that I live less than 2 miles

from their new tower and 3 miles from another one. I don't think I'm

asking for too much to look into what happen with our service...

So what happen to " Can You Hear Me Now? " or maybe it should be " Are

You Listening Now? " .

[Weth]

Could it be a SIM card - yes, we have seen that.

Could it be as simple as a factory reset - yes, we have seen that

I have seen how they handle complaints like your in the past. Never wait for them to come look and never count on the status changing.

You never said if you are actually dropping calls vs. just noticing a low signal. If it is a low signal but everything is working that is not unusual with LTE. If you are dropping calls, you know what your choices are. Pick one and move on.  I am not sure the Advanced Calling option above will work for you since you said you don't have Wifi calling with your current plan and both are related in a way in needing advanced calling. So if you can't get wifi calling on your 6S I doubt you can get VoLTE calling. -- Please confirm though why you can't get wifi calling -- I assume that means you are prepaid.

[vzw_customer_support]

We appreciate your efforts busterhe84. I have sent you a private message so I can best assist with your concerns.

NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[busterhe84]

Yes I'm back on prepaid, after trying and testing postpaid service.  What

Verizon said, was "because of how they programed and routed  prepaid calls that

prepaid service was a lot  less reliable.  Of course I upgraded and

switched to more expensive plan.  But, believe it or not the postpaid

service was even worst.

Most of the time I get (no service) and if  and when I get service the

signal  -101db to -109db.  (That's 1 bar )  I Can not make or receive any

calls. People can't even get to my voicemail to leave messages.  It sounds

as though the phone is forward. (beep beep beep -goes to busy )  I have to

walk down the street to use my phone and to get texts. The best signal

reading I ever got was -69 (which is pretty good )  but that was in a

Verizon store... Many times my Messaging and voicemail  show up hours late.

Ps  I was told a week ago there's supposed to be a ticket that was put

in.  I just keep get texts that they will get to in 24hrs than 48hrs  and

so on.  I just hope they don't charge me too much..lol

Ticket #  [removed]

Ticket number removed as required by the

Message edited by Verizon Moderator

[busterhe84]

Thank you for listening. Maybe I'll find out what is going wrong.

On Mon, Jul 4, 2016 at 3:37 PM, Verizon Wireless Customer Support <