When does the 14-day return period start?
Sandman_CA
Contributor - Level 2

I am interested in getting an upgrade phone for one of the lines on my account. I wanted to give it as a Christmas gift. But if I get it now, and the person doesn't like it, I might be past the 14-day window by Christmas. Does the 14 days start upon activation, the purchase date, or the ship date? 

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Re: When does the 14-day return period start?
tikibar1
Community Leader
Community Leader

purchase date

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Re: When does the 14-day return period start?
tikibar1
Community Leader
Community Leader

need to modify my answer!

According to Verizon's web site:

Purchases made between November 22 and December 25, 2012 may be returned or exchanged through January 15, 2013. All other provisions of Verizon Wireless' Return & Exchange Policy continue to apply, including the restock fee.

Here's the source:

http://www.verizonwireless.com/b2c/support/return-policy

Re: When does the 14-day return period start?
Sandman_CA
Contributor - Level 2

Thank you!

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