Never got a confirmation email that my old phone was received nor when it got the final appraisal. I had to keep checking the website on the status. On the website, I read that the final appraisal is $559.99 and the status is "Gift card issued to account". Still haven't seen anything. I was told at the store that I had to wait around 2 bill cycles for it to take effect, but I just want to make sure since I never got notified of my old phone getting received and appraised.
Ordered phone at Verizon Store July 17th
Received on July 27th and send old phone in on 28th
Read final appraisal on August 16th but it could have been appraised earlier
I am NOT the account owner or a manager
We definitely want to make sure that you are able to get your gift card. Have you checked your spam folder for any emails from Verizon Wireless?
Thank you for checking on that @DejaVue We know how important it is to know the status of that credit. At this time, we sent a Private Note. Please meet us there to access your account and investigate further. ~Gina