I have been trying to resolve an issue since the end of July 2013. When I call customer service the answer I get varies from someone will call you back (which they don't) or am given incorrect information and then they won't stand by the incorrect information. I finally was able to speak to a supervisor who was very rude. What I understood from her was they had done what they could and if I wasn't satisfied I should leave Verizon. I would gladly do that at this point if I hadn't just bought 3 new iPhones 6 months ago. Who do I talk to that will at least listen to my concerns without yelling at me? Found it interesting that I didn't get the follow up phone survey after the supervisor ripped into me. Someone have some ideas that have worked? Verizon employees monitoring this discussion have a suggestion?
I just had the same issue and I didn't get the survey either!!! I was on hold for over 2 hours waiting on a floor supervisor and they were extremely rude and told me my issues were my fault and got very rude with me. Great customer service if you ask me. I just sent an email to my regional manager for Verizon and I hope that will help which I wouldn't put money on them calling or emailing back since no one ever does from Verizon.
Sounds like they did give you a resolution and you just aren't happy with it. Their resolution is they aren't going to give you what you want. Your idea of a resolution is getting what you want. You can keep calling and hoping someone will cave or you can give up.
The surveys are random. I have gotten two in a single day because I called twice. I think each rep gets a certain amount of surveys every day and if the one you talked to has gotten all theirs for the day you won't get one. You also give no details of your issues for feedback, only that they basically told you there's nothing more they can do. What was the problem that prompted the first call back in July?
We're here to resolved any concerns you have, NelsMN. We want you to stay as a satisfied customer! Please let us know your specific concerns so we can better assist. We look forward to hearing back from you.
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I contacted support late July to ask if a tower had gone out in my area due to poor reception. After troubleshooting phones they did a visit to my area to check coverage. It was determined due to "heavy foliage" I would not have good reception. Too many leaves? I was given options of a network booster (I don't have a wifi connection) deal with it, or leave Verizon. Called back to clarify and offered a solution that required a supervisor to contact me. No supervisor called me. I called again and a rep said they had a solution that would save money by switching to another plan. I switched but it actually cost more. Called back to ask why and they would have the rep call me back. No one called me back. Called twice to but in the notes I was still waiting for a call. Finally convinced a rep to put me through to a supervisor. After a long hold the supervisor very rudely told me there was nothing to discuss. The offer was same as July. She wouldn't hear me out to ask about the unreturned calls.
Sent from my iPhone
Did the reception issue begin with the purchase of new phones, or has it always been like that? If it just started when you upgraded, it could be the phone(s). Are you having the trouble with all of the phones?
Hey there NelsMN,
I'm sorry to hear about the service issues that you have been having and that no one has followed up with you as promised. I can take it from here and continue to assist. I have already followed you. Please follow me and dm me your mobile number and account password so I can review your account to see what has been done and determine the best course of action. Here are the specific steps on how to dm,http://vz.to/17zF2vO.
I look forward to your reply.
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