I have been on the phone for hours with Verizon in regards to poor (almost no signal) can't use the phone inside my house except for 2 little corners. If I move or sneeze, I lose my call. I have called several times in the past 3 mos. they sent out a tech. service guy who followed up by driving to my house and telling me that the signal is very poor where I live and blamed it on too much data so they put more signal power towards that instead of just using the phone for calling someone which is why I need my phone. I do not have texting or internet, only want to be able to call and talk to someone when needed. I have spoken to 5 - 8 different people, they all make promises and tell me they will give the necessary paperwork to the superviser who will in fact follow up with me. I've been promised by 3 individual verizon employees that I will be sent a network extender at no cost to me because of my situation. Still waiting on that promise to be fulfilled. Last cust. service I spoke to named (removed) said they have a extender available in the warehouse and I would hear back within 72 hours, that's 2 wks. ago and nothing. He even gave me his e-mail address at work and told me to e-mail him if I didn't hear back from anyone, so I did, he got the e-mail but didn't have the courtesy to reply. Another cust. serv. named Charlotte, promised me she put me on the list for the extender and she would check everyday the rest the month and soon as one is available she would send it to me, and at end of month would call me back, that was in August. Zero contact from Charlotte. Tech. service guy who came to my house put in request that I should receive the Net. Ext. free of charge, so a lot of people made promises to me and I have heard nothing . So tired of calling and explaining the whole situation everytime I call and being put on hold forever, with no results. My contract is not up til Feb. 2015 I refuse to pay a cancellation fee of $179 when I'm already paying over $100 per month to use my phone but most the time, no signal. Verizon says I will be sued if I don't pay the Canc. fee. Maybe I should sue Verizon for charging me for service I don't get !!!! comments Welcome, especially from Verizon. If I cancel, it won't be just my phone but also my sons acct.will be cancelled. I was even told I have been a very good faithful customer for years. I'm about to lose my sanity.
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