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Where do I check the status of my Inactive Pricing Request (IPR)
COYBC
Enthusiast - Level 1
‎08-22-2016 10:58 AM

I have an IPR number givin to me by customer support. I'm not sure where to check status of the request.

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Re: Where do I check the status of my Inactive Pricing Request (IPR)
Ann154
Community Leader
Community Leader
‎08-22-2016 11:03 AM

Call customer service at 1-800-922-0204 for the update.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Where do I check the status of my Inactive Pricing Request (IPR)
Ann154
Community Leader
Community Leader
‎08-22-2016 11:03 AM

Call customer service at 1-800-922-0204 for the update.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Where do I check the status of my Inactive Pricing Request (IPR)
deloused
Master - Level 3
‎08-22-2016 11:04 AM

They should give you a follow-up call in a few days with the results of the request, you could also view your account online to see if your plan/features were changed back.

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Re: Where do I check the status of my Inactive Pricing Request (IPR)
COYBC
Enthusiast - Level 1
‎08-22-2016 11:06 AM

It just changed again for the 2nd time in 5 days haha. Went from unlimited to 0.5GB now says 6GB. The support member said I could check online somewhere with the number she gave me. But i cant seem to locate anywhere to enter the number.

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Re: Where do I check the status of my Inactive Pricing Request (IPR)
Weth
Legend
‎08-22-2016 11:09 AM

How did you lose unlimited?

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Re: Where do I check the status of my Inactive Pricing Request (IPR)
COYBC
Enthusiast - Level 1
‎08-22-2016 11:16 AM

Not really sure. They seem to believe it was a mistake. I set up device payment for a new note 7, so it shouldnt change my plan as im paying full price for the phone. But as soon as i activated it i started getting notices for data overage charges.

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Re: Where do I check the status of my Inactive Pricing Request (IPR)
Weth
Legend
‎08-22-2016 11:24 AM

Good luck to you. I'm sure you stomach sank when you saw it wasn't there. I agree, getting device payment on note 7, as long as you got the $20 price increase on unlimited should allow you to keep unlimited. If you didn't get the $20 update, you may not have been eligible for for DPP.

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Re: Where do I check the status of my Inactive Pricing Request (IPR)
COYBC
Enthusiast - Level 1
‎08-22-2016 11:27 AM

I definitely did get that notice. Sometime around the beginning of August i think

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