I have never seen such incompetence or lack of any interest in resolving customer problems!
I placed an order on Friday 26th for the new Moto X by upgrading my Edge agreement. Not only did the order not process, I never received the code to customize my new phone. I spent Sat and Sunday trying to chase down the problem being misinformed by a variety of agents at Verizon who mainly resorted to finger pointing at Motorola, kindergarten anyone??
At least 4 agents promised to call me back but never did, calls constantly dropped 'mysteriously' and in the end I cancelled the order, as no one seemed to be aware of what was going on. I really have never experienced such shoddy service, you should be ashamed of calling it 'customer support'
|Preorder Confirmation: (removed)|
|Order Number: (removed)|
|Order Location: W327701|
|Order Date: 09/26/2014|
|Ship By: 09/26/2014|
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator