I need to know if there is a direct line or email address to file a complaint? Live chat does not work and the customer service rep does not want to take it. I am fed up and about to pay the disconnect fee and move on without you'll. I've been a loyal customer for 6+ years and I am about to be so done with this company and for the amount that is paid per month for a jet pack and smart phone ($180) I believe that the customer service should reflect that.
You are not loyal. Loyal people don't threaten to leave. A direct line is customer service 8009220204. Otherwise port out your numbers which cancels the account. Keep in mind if not out of contract you will have early term fees.
best wishes
I have been with Verizon for 6 years so loyalty?? I have a complain so that's all you need to know Thamks
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