White Marsh MD coverage
cwwierschke
Newbie

Ever since April 29, I have had horrible 4G LTE and text messaging coverage in the White Marsh, MD area.  Neither work.  When I go to work in downtown Baltimore, my coverage is fine.  Was a cell tower damaged? When will it be fixed?  This is horribly frustrating.

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Re: White Marsh MD coverage
vzw_customer_support
Customer Service Rep

Hi cwwierschke - Let's bring back the reliable service that you deserve! Are other users having a similar experience in the same area? Are voice calls working as normal? Is this happening indoors and out? I look forward to getting this resolved!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: White Marsh MD coverage
cwwierschke
Newbie

I can make phone calls just fine from my house, but texts take forever to

send (if they send at all) and I'm constantly offline or switched to 3G

service. This happens in all areas of my house, both inside and outside.

The service works perfectly at work in downtown Baltimore. I only have this

issue in the White Marsh area.

This is most frustrating because I've never had these issues until the end

of April. I've used Verizon since 2004 at this location.

I have a Samsung Galaxy S4 that I've used for one year. It just received

the latest Droid update. I was hoping that would help things, but it

didn't.

Can you think of any other reason I would have these issues, and more

importantly, a fix to them? Thanks,

Chad Wierschke (410-274-9818)

On May 26, 2014 10:32 AM, "Verizon Wireless Customer Support" <

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Re: White Marsh MD coverage
vzw_customer_support
Customer Service Rep

cwwierschke

Thank you for sharing these details! I'm glad to hear your device is working in other areas, but we definitely want it to work where you need it as well. Which zip are you in? Do any other VZW devices have the same trouble? Does this improve your experience at all? http://vz.to/1srh8di

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: White Marsh MD coverage
cwwierschke
Newbie

I live in zip code 21237. I'm not aware of any other verizon devices

having issues.

On Fri, May 30, 2014 at 9:37 AM, Verizon Wireless Customer Support <

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Re: White Marsh MD coverage
vzw_customer_support
Customer Service Rep

Cwwierschke,

Thank you for that info. It may be the key to figuring all of this out! I've found often times simply getting a free replacement SIM card at a Direct Store http://bit.ly/3SdsA fixes these kinds of crazy issues. There are no official outages at this time, but we want your service to go back to what it was before April 29!

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: White Marsh MD coverage
Scorpion13
Enthusiast - Level 1

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Re: White Marsh MD coverage
cwwierschke
Newbie

I spoke with someone at Verizon and they acknowledged that my reception was irregular at my house.  Ever since that phone call, my reception has been perfect.  I can call, text, and stay on the 4G network.  I think they corrected something in the network.  I'm good to go again.

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